Shipping Information

At Fashion Loft, we strive to deliver your orders as quickly and efficiently as possible. Here’s what you need to know about our shipping process:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Delivered via DHL or FedEx within 10-15 business days after dispatch. Shipping fee: $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS within 15-25 business days after dispatch.

We ship globally, excluding certain remote areas and parts of Asia. For more details, please contact our customer service team.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free returns and exchanges policy. Please review the following details carefully:

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

  • Unused and in the same condition as when you received it.
  • In its original packaging.
  • Accompanied by a receipt or proof of purchase.

Non-Returnable Items: Final sale items (clearly marked on the product page), personalized or custom-made items, and items that have been worn, washed, or altered.

Return & Exchange Process

  1. Initiate a Return/Exchange: Fill out the Return & Exchange Request Form below and email it to [email protected] within 15 days of receiving your order.
  2. Wait for Approval: Our customer service team will review your request and send you a confirmation email with further instructions, including the return address.
  3. Ship Your Item: Once approved, securely pack your item and ship it back to us using a trackable shipping method. Include the original packing slip or a copy of your order confirmation.
  4. Receive Your Refund or Exchange: Once we receive and inspect your returned item, we will process your refund or send out the exchanged item. Refunds will be issued to the original payment method, and exchanges will be shipped to your provided address.

Refund Timeline & Method

Refunds are typically processed within 5-7 business days after we receive your returned item. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Return & Exchange Request Form

Please copy and paste the following template into an email and fill in the required information:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Fashion Loft Customer Service,

I would like to request a [return/exchange] for my recent purchase. Below are the details:

- Order Number: [Your Order Number]
- Name: [Your Full Name]
- Email: [Your Email Address]
- Phone: [Your Phone Number]
- Item(s) to Return/Exchange: [List the item(s) and reason for return/exchange]
- Preferred Resolution: [Refund/Exchange for a different size or color]

Please let me know if you need any additional information.

Thank you,
[Your Name]

Contact Us

If you have any questions about our shipping or returns and exchanges policy, please don’t hesitate to contact us at [email protected] or call us at [Insert Phone Number].

Thank you for shopping with Fashion Loft. We appreciate your business and are here to ensure you have a pleasant shopping experience!