At Fashion Loft, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase.

Please note that certain items are non-returnable and non-exchangeable. These include:

  • Final sale items (clearly marked on the product page)
  • Personalized or custom-made items
  • Items that have been worn, washed, or altered

Return & Exchange Process

  1. Initiate a Return/Exchange: To start the process, please fill out the Return & Exchange Request Form below and email it to [email protected] within 15 days of receiving your order.
  2. Wait for Approval: Our customer service team will review your request and send you a confirmation email with further instructions, including the return address.
  3. Ship Your Item: Once approved, securely pack your item and ship it back to us using a trackable shipping method. Please include the original packing slip or a copy of your order confirmation.
  4. Receive Your Refund or Exchange: Once we receive and inspect your returned item, we will process your refund or send out the exchanged item. Refunds will be issued to the original payment method, and exchanges will be shipped to your provided address.

Refund Timeline & Method

Refunds are typically processed within 5-7 business days after we receive your returned item. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Return & Exchange Request Form

Please copy and paste the following template into an email and fill in the required information:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Fashion Loft Customer Service,

I would like to request a [return/exchange] for my recent purchase. Below are the details:

- Order Number: [Your Order Number]
- Name: [Your Full Name]
- Email: [Your Email Address]
- Phone: [Your Phone Number]
- Item(s) to Return/Exchange: [List the item(s) and reason for return/exchange]
- Preferred Resolution: [Refund/Exchange for a different size or color]

Please let me know if you need any additional information.

Thank you,
[Your Name]

Contact Us

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact us at [email protected] or call us at [Insert Phone Number].

Thank you for shopping with Fashion Loft. We appreciate your business and are here to ensure you have a pleasant shopping experience!