Welcome to Fashion Loft! We’re here to help you with any questions you might have about our products, services, and policies. Below, you’ll find answers to some of the most common questions we receive.
Product Questions
What types of products does Fashion Loft offer?
Fashion Loft offers a wide range of fashion essentials, including Bottoms, Denim, Dresses, Jumpsuits, and Tops. Our collections are designed to cater to various styles and preferences.
Are the products available in all sizes?
Yes, we strive to offer a wide range of sizes to accommodate different body types. Please check the product description for specific size availability.
Shipping and Delivery
What are the shipping options available?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 business days, and Free Shipping via EMS for orders over $50, which delivers within 15-25 business days.
Do you ship internationally?
Yes, we ship worldwide, excluding some remote areas and certain regions in Asia. If you have any questions about shipping to your location, please contact us at [email protected].
How long does it take to process an order?
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.
Returns and Exchanges
What is your return policy?
We offer a hassle-free return policy. You can return items within 15 days of receiving your order. Please ensure the items are in their original condition with tags attached.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details. We will guide you through the return process.
Payment and Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
How do I create an account?
Creating an account is easy! Simply click on the “Sign Up” button on our homepage and follow the prompts to set up your account.
Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with tracking information. You can use this to track your package and plan accordingly.
Customer Service
How can I contact customer service?
You can reach our customer service team via email at [email protected]. We are here to assist you with any questions or concerns you may have.
What are your business hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM (MST). We strive to respond to all inquiries within 24 hours.
Thank you for choosing Fashion Loft. We’re committed to providing you with the best shopping experience possible. If you have any further questions, please don’t hesitate to reach out to us!